Should we respond to every review?

Yes. Consistent responses show customers you listen and improve. It also signals transparency to future buyers.

What should we avoid in review responses?

Avoid defensiveness, blaming users, or sharing private details publicly. Keep responses short, specific, and solution-focused.

Respond faster with templates that keep your brand voice clear and consistent.

Use this when customers highlight clear value.

Thank you for the thoughtful review, {Name}!

We’re glad {specific benefit} worked well for you.

If you ever need anything, our team is here to help.

Acknowledge mixed feedback and invite follow-up.

Thanks for your honest feedback, {Name}.

We appreciate what worked and where we can improve.

If you’re open to it, share more details at {Support Email} so we can make this right.

De-escalate with accountability and next steps.

We’re sorry this was your experience, {Name}.

This is not the standard we aim for, and we take your feedback seriously.

Please contact us at {Support Email} so we can investigate and resolve this quickly.

Reviewlee helps teams route, moderate, and respond to reviews with full audit history.