Troubleshooting: Reviews Not Showing
Resolve common visibility issues related to moderation status, widget source, and caching.
Updated 2026-02-185 min read
Check moderation and visibility
If a review does not appear publicly, verify whether it is pending moderation, hidden, or filtered by widget configuration.
Verify embed configuration
Confirm your embed is using the correct organization and form source. A mismatched ID is a common reason expected reviews don’t render.
Validate publication timing
Some updates appear after short cache windows. Refresh after a brief delay and check dashboard status to confirm the latest state.
Need deeper technical guidance?
Use the API docs for full endpoint details or contact support for account-specific help.